Handful is happy to offer our customers free shipping on returns for all domestic orders, however, returns or exchanges of international orders will incur return shipping fees. Unfortunately, we are not able to refund shipping charges on any orders. All non-warranty returns must be completed within 30 days of purchase for a refund to original payment method and within 60 days for an exchange or store credit. 

Returns are easy! Submit a return request by clicking on the button below. Once we receive your request, we will email you return instructions with a link to a postage paid label. You simply need your order number and zip code to get the process started. Your order number can be found on the original order confirmation email and on the packing slip included in your shipment. Exchange orders are submitted when your return is scanned as in transit. Refunds and store credit are issued when our warehouse confirms return receipt. We will send you an email notification when your exchange order, refund or store credit has been processed. 

If you are purchasing a final sale item, please make sure you double check your sizing as final sale items are not eligible for returns. 

In the unlikely event that you receive an item that is defective or damaged, please email us at customerservice@handful.com. Please provide your order number, a description of the damage/defect and a photo.