FAQ – Handful

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How can I get in contact with Handful?
We make all of our contact info available online on our contact us page.  Please call us at our toll-free Customer Service phone number:  (800) 635-1297.  You can also email us at customerservice@handful.com. 
What is your return policy?
We understand it can take a try to find the right style and/or fit!  We offer FREE returns and exchanges for all domestic orders. We provide a full refund on merchandise (not used, worn or altered) within 30 days of purchase. After 30 days and up to 60 days, a store credit will be issued. Exchanges are available up to 90 days.  Items marked Final Sale are not returnable or exchangeable.  Please make sure you have your correct size.  More information located here.

Do you allow exchanges?
Exchanges are accepted within 90 days of purchase on merchandise (not used, worn, or altered). Please head here for more information on exchanges. Please understand that sometimes the item you would like to receive may no longer be available. If this is the case, we will contact you to discuss other options.

Do you ship internationally?
We do offer shipping to some international locations and are working to expand this as we go. If you do not see your country, please contact us at customerservice@handful.com so we can evaluate how to accommodate. Please note it is costly to ship international so we do charge for shipping and handling and ship using USPS First Class Mail International or UPS Worldwide Saver.  Customers are responsible for paying their countries required customs/duty upon entry.  It is possible your post office will hold the package for this payment.
What are the Handful Bra sizes?

The Handful Bra comes in five sizes: XS, S, M, L and XL and we recently launched two styles (the Adjustable and the Y-Back) in XXL.  We always start with "What size t-shirt do you typically like to wear?"  That is the size to start with as it will be the right size 90% of the time and we offer free returns and exchanges if it isn't.

If you want to be more formal about it, use a measuring tape around your bust and ribcage and measure in inches to determine what size would fit you best. Handful can comfortably accommodate an A, B, or C cup. D+ cups can wear Handful Bras as an every day leisure, yoga and walking bra, but the higher the cup size, the more your cups might runneth over!

XS S M L XL
BUST 32-33.5 34.5-36 36.5-38 39-41 42-44.5
RIBCAGE 27.5-28.5 29-31 32-34 35-37 38-40

What types of activities can the Handful Bra be worn for?
We encourage you to wear your Handful Bra for all activities (i.e. Grab Life!) --high impact to low impact--if you are an A-B cup. For a C cup, we suggest moderate impact activities. And for C+ cup sizes, we recommend low impact activities or everyday wear in your Handful Bra. The Handful Bra is not just for sports but for the modern, active woman who is ready for anything life throws her way from workout to weekend and all stops in between.

How can I use my insurance benefits for a Handful Bra?
The best way to use your insurance benefits is to purchase a Handful Bra from your local mastectomy shop. If they do not carry us, ask them to! If you can't wait for them to get on board, then the next best way is to call your insurance company and ask them if they will reimburse for a mastectomy bra purchase made online . Ask for the claim forms while you have them on the phone. Once you have those in hand, we will be happy to provide a receipt listing our product as an L8000 mastectomy bra. If you have an FSA (Flexible Spending Account) or HSA (Health Savings Account) credit card, you can purchase a bra online using that card. If you would like to skip the insurance hassle and pay out of pocket, you can be one of our Breast Friends Forever and receive a 30% off coupon code for online purchases. Email ckim@handful.com to find out more.

How do I care for my Handful Bra?
Machine wash cold. Hang dry. We recommend using a lingerie bag in case the pads come out during the wash. To dry faster, pull out the pads after the wash and place on top of your machine to air dry while the bra hangs. When replacing the pads in the bra, make sure the thicker portion goes on the bottom and the corner above the logo points true north where the strap and the neckline meet. 
What if I put in my order but want to change or cancel it?
If you need to change your order for any reason after you've placed your order, please PROMPTLY send us an e-mail at customerservice@handful.com. Please provide your name and order number. Please DO NOT SEND us your credit card number via e-mail. We will work with you to correct your order. If your order has been processed (you will know this when we e-mail you stating your order has been processed), you will have to follow the Handful, Inc. return/refund policy.